Privacy Policy

PRIVACY
This privacy statement provides information about the personal information that RETYCHE™ collects and the ways in which RETYCHE™ uses that personal information. By visiting RETYCHE™, you are accepting the practices described in this Privacy Policy.

PERSONAL INFORMATION COLLECTION
When you purchase a product from the Site or sign up for a service operated by RETYCHE™, you may be required to provide the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.

When you provide us with personal information to complete a purchase transaction, we imply that you consent to our collecting it and using it for that specific reason only.

COOKIES
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as personalized advertisements, and understand user behavior through tools like Hotjar. When you visit the Site, RETYCHE™ may send one or more cookies to your computer or device. RETYCHE™ uses cookies to improve the quality of products and services, including for storing your preferences, improving search results, improving features and tracking your trends so we that we can better serve you. When you access the website, RETYCHE™ servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.

When you send an email or other communications to RETYCHE™, we may retain those communications in order to process your inquiries, respond to your requests and improve our products or services. RETYCHE™ may use your email address to communicate with you about products or services.

SECURITY
RETYCHE™ will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. RETYCHE™ takes reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

RETYCHE™ restricts access to personal information to its employees, contractors, and agents who need to know that information in order to process it on our behalf.   These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and legal action criminal prosecution if they fail to meet these obligations.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, RETYCHE™ may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

CONDITIONS OF USE, NOTICES, AND REVISIONS
If you choose to visit RETYCHE™, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concerns about privacy at RETYCHE™ please contact us at info@retyche.com with a description of your concern, and we will try to resolve it.

Our Privacy Policy and the Terms of Use for RETYCHE™ are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use.

USER ANALYTICS AND TRACKING
RETYCHE™ utilizes third-party services, such as Hotjar, to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of [Hotjar’s support site](https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar).

Price-Accuracy Policy Law
Price Display and Error Policy:

The price of the products shall be the one quoted from time to time on our Website or Mobile App, except where there is an error. While we take care to ensure that all prices and terms quoted on our Website or Mobile App are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling the order. If we are unable to contact you, the order will be treated as canceled and if you have already paid for the product(s) you will receive a full refund. To the extent permitted by law, we are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as such. All prices are exclusive of shipping charges and sales taxes (if applicable). The total cost of an order is the price of the product(s) ordered plus the delivery charge and sales taxes (if applicable). Prices are subject to change at any time. All prices are in Canadian Dollars (CAD).

CONTACT
If you have any questions about this privacy policy or how RETYCHE™ treats of your personal information, please write by email to info@retyche.com